Refund policy

1. Return & Exchange Policy

Return Window: You may return unworn shoes within 30 days of receiving your order. Shoes must be in original condition, with tags and packaging intact.
Eligibility: Returns are accepted only if shoes show no signs of wear (light trying on is acceptable), and are free from dirt or damage.
Non-Returnable Items: Personalized/custom orders and clearance items are final sale and cannot be returned.
How to Return: To initiate a return or exchange, please contact us at [insert email/contact link] with your order number and reason. We will provide instructions and a return shipping label if applicable.
Shipping Costs: Customers are responsible for return shipping costs unless the product is defective or we shipped the wrong item.
Exchanges: We encourage exchanges for size or style changes. Follow the return procedure, and once your return is received and approved, place a new order for the desired item.

Refunds are processed to the original payment method within 7–14 business days after we receive and inspect the returned shoes.
Partial refunds may be applied if shoes show signs of wear or damage beyond light trying on.
Shipping fees are non-refundable except when returns are due to our error (defective or incorrect item).

We ship orders within 1–3 business days after payment confirmation.
Shipping options and estimated delivery times will be displayed at checkout.
Shipping costs vary by location.
International shipping is available; customers are responsible for customs duties and taxes.
Tracking information will be emailed once your order ships.

We respect your privacy and handle your personal information with care.
Your data is used solely for order processing and customer service, securely stored and never sold.
Transactions are processed securely through trusted payment gateways.
For more details, see our full Privacy Policy at [link].

By shopping with us, you agree to abide by our store policies.
We reserve the right to refuse service or cancel orders that violate our terms.
Prices and availability are subject to change without notice.
All content on our website is the property of [Your Shoe Store Name] and protected by copyright.

Please refer to our Sizing Guide available on each product page to ensure the best fit.
Proper shoe care extends the life of your purchase; visit our Care Instructions page for cleaning and maintenance tips.
If you’re unsure about size or fit, contact our customer support for personalized advice before ordering.