Shipping policy

1. Order Processing Time

• Orders are typically processed within 1-3 business days (Monday through Friday, excluding holidays).
• Orders placed after 3 PM EST will be processed the next business day.
• During peak seasons or sales events, processing times may take longer. We will notify you of any delays.

2. Shipping Methods and Carriers

• Standard Shipping: 3-7 business days
• Expedited Shipping: 2-3 business days
• Overnight Shipping: 1 business day (available for select locations)

3. Shipping Costs

• Shipping costs are calculated based on the weight, dimensions, and destination of your order.
• We offer free standard shipping on orders over $75 within the United States.
• Flat-rate shipping options may be available for certain products.
• Customs duties, taxes, and import fees for international shipments are the responsibility of the customer.

4. Domestic and International Shipping

• We ship to all 50 United States, including Alaska and Hawaii.
• International shipping is available to select countries. Shipping times vary by destination and may take 7-21 business days depending on customs clearance.
• Please note that international shipments may incur customs fees or import taxes, which are payable by the recipient.

5. Shipping Restrictions

• We do not ship to PO boxes, APO/FPO addresses, or P.O. addresses for international shipments.
• Certain products may have special shipping restrictions (e.g., hazardous materials, oversized items). These will be noted on the product page.

6. Order Tracking

• Once your order ships, you will receive a shipping confirmation email with a tracking number.
• You can track your package on the carrier’s website or through your account on our store.

7. Lost, Damaged, or Delayed Shipments

• If your package is lost or damaged during transit, please contact us within 7 days of the estimated delivery date.
• We will work with the carrier to resolve the issue and arrange for replacement or refund when applicable.
• Delivery times are estimates only and may be affected by weather, holidays, or other unforeseen circumstances.

8. Returns, Exchanges, and Cancellations

• For details on returns and exchanges, please refer to our Return Policy [insert hyperlink].
• Orders can be canceled or modified within 12 hours of placement; after that, we cannot guarantee changes.
• Return shipping fees may apply unless the product was defective or shipped in error.

9. Contact Information

• Email: ogslootsinmiedoalexito@gmail.com
  
• Live chat available on our website during business hours (9 AM - 6 PM EST).